Physiotherapist, Auckland DHB, Auckland, NZ
I am a physiotherapist working at the Auckland Regional Pain Service (TARPS) for the past 3 years. Prior to this, I worked in private practice both within New Zealand and abroad for 15 years. My interests lay in the role and impact of communication in our interactions with patients and how communication can be harnessed to improve our outcomes (or hinder).
The Role of Non-Verbal Communication in the Patient-Therapist Interaction
Communication is fundamental to all healthcare encounters. Systematic reviews have demonstrated that effective communication can improve pain, reduce disability, and enhance patient satisfaction with care (Hall, Ferreira, Maher, Latimer, & Ferreira, 2010; Klaber Moffett & Richardson, 1997; O'Keeffe et al., 2016; Oliveira et al., 2012). This session will focus on presenting the findings of Clint’s research exploring the role and impact of nonverbal communication in patient-physiotherapist interactions. Specifically, this session will encourage clinicians to develop their awareness about the possible impact of nonverbal communication on their interactions and relationships with patients and on their delivery of care. This session will also provide practical strategies that clinicians can use to produce particular therapeutic effects within the clinical encounter.